Terms & Conditions
EXCHANGES, RETURNS & STORE CREDIT...
It's incredibly important to me that my clients are happy with their new painting. If you are not happy with your painting, you may return is for a refund or exchange it for a store credit. Please contact me within 3 days of receiving your painting for your return confirmation.
Buyer pays return shipping costs. All returns must be shipped back to me fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.
MADE TO ORDER & CUSTOM paintings as soon as any custom or made to order paintings are purchased there are no returns. I promise you I will work on the art until you love it!!
IMPORTANT: If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All of my paintings are fully insured.
IF POSSIBLE: When you receive your painting, if the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.
Full refunds including all shipping fees are given if there is a MAJOR typo in my listing or a painting is damaged during shipping.