FREQUENTLY ASKED QUESTIONS
~CAN I PAY WITH PAYPAL IF I'M NOT A MEMBER?
YES! Anyone with a credit card, debit card or bank account can use PayPal, it's super easy! It is the fastest, safest and most convenient way to make payments over the internet and is being used by the largest internet stores like Amazon and millions more on the web.
PLEASE NOTE: Sky Whitman Fine Art will never ask for your personal financial information. When checking out through PayPal or Stripe direct credit card services, you will be directed into their secure site to make and complete your payment and then redirected back to the art gallery.
~SHIPPING AND HANDLING.
FAST SHIPPING - I always ship within 1 to 3 business days after payment has cleared. I ship FedEx within the US mainland and UPS/USPS International.
PACKING - I use quality packing materials to ensure a safe delivery, in over ten years of shipping I have never had a painting damaged - KNOCK ON WOOD :-)
TRACKING - I will always email you your tracking information as soon as I ship your items so you can keep tabs on your delivery.
SHIPPING INSURANCE - Is included with every purchase.
SIGNATURE REQUIRED - Is automatically added to all paintings above a $499.00 value for your added protection. If on any purchase you would like me to add or remove signature required, please leave me a message under note to seller when checking out. I will be happy to add it for you at no additional costs.
PHONE NUMBER - Please be sure to leave a contact number when checking out. In order to print your shipping label FedEx requires me to add a contact number in the very rare occasion they have trouble delivering. Your phone number will never be used for any other purpose than delivering your items.
INTERNATIONAL FRIENDS- Please contact me for shipping options to you. Remember to leave your country and zip code so I can get you an accurate quote.
FREIGHT SHIPPING - Please allow extra packing, handling and shipping time for massive freight orders. My freight paintings are professionally crated by a company that specializes in shipping some of the most expensive art in the world including Picasso's. Through this process, special art boxes or wooden crates are custom made for the paintings. Please understand that freight service is extremely costly and I have already included these costs in the purchase price of the artwork.
WHAT SIZE IS CONSIDERED FREIGHT? All square paintings above the size of 48" x 48" - Any 60" painting where the length is greater than 44" - Any 72" painting where the length is greater than 36".
If you ever have questions or concerns about freight shipping, please remember that I am always just an email away.
~GUARANTEE EXCHANGES, RETURNS & STORE CREDIT.
It's incredibly important to me that my clients are happy with their new painting. If you are not happy with your painting, you may return is for a refund or exchange it for a store credit. Please contact me within 3 days of receiving your painting for your return confirmation.
Buyer pays return shipping costs. All returns must be shipped back to me fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.
MADE TO ORDER & CUSTOM PAINTINGS as soon as any custom or made to order paintings are purchased there are no returns. I promise you I will work on the art until you love it!
IMPORTANT: I have never had a painting damaged due to shipping, my packaging is crazy strong. If you receive a damaged painting you must save the damaged box so I can immediately file a claim with the shipping company. They will need to see the box and painting to launch their investigation. All of my paintings are fully insured.
IF POSSIBLE: When you receive your painting, if the box looks crushed, the best thing to do is to take a photo of the box (before you open it), just in case the painting is damaged inside. This will be a huge help with filing a claim against the delivery company. Thank you.
Full refunds including all shipping fees are given if there is a MAJOR typo in my listing or a painting is damaged during shipping.
~ABOUT CUSTOM PAINTINGS AND SIMILAR WILL BE RECREATED.
WHAT DOES SIMILAR WILL BE RECREATED MEAN? These are my paintings that have sold but can be recreated very close to the original displayed in the listing as soon as they are purchased. These paintings are all 100% hand painted originals but with a slight variation of the listing photo. I always use the exact colors and composition of the artwork in the listing to assure that you will get exactly what you want.
HOW LONG WILL IT TAKE YOU TO RECREATE OR MAKE MY CUSTOM PAINTING? I will normally start on your painting as soon as it's ordered. A custom or recreated painting can take between 7 to 14 days to complete depending on supplies and demand. For an accurate time frame it's always best to CONTACT me.
HOW WILL I KNOW THE STATUS OF MY CUSTOM ORDER? Simple :-) I stay in touch with you every step of the way from start to finish. I will then send you photos of your new painting when it's complete. This is where you can approve it for shipping or ask for any changes to be made. As soon as your painting is dry and ready to ship, I will send you your tracking info so you can keep tabs on your delivery.
~ ABOUT DIGITAL DOWNLOAD PRINTS.
WHAT ARE DIGITAL PRINTS? Digital download prints are a wonderful way to get your prints FAST without waiting for shipping. My prints are created by using a professional camera or ultra high resolution scans to ensure your are receiving super high quality sharp prints. The prints are sent to you as a JPG in 300dpi . These prints are of my original artworks, illustrations, photography & typographies.
HOW WILL I RECEIVE MY ORDER? As soon as your payment clears, I will send all of your files to your email address.
You will receive an email from "We Send It" - info.SkyWhitmanFineArt@gmail.com where you simply open your email and click the download button, it's SUPER EASY!
HOW LONG DOES IT TAKE TO GET MY PRINTS? It can take anywhere between 30 minutes to a few hours after your payment clears to receive your Digital Files. Please do allow up to 24 hours. Please make sure to check your spam folder just in case your prints end up in it :-)
WILL I RECEIVE ANYTHING IN THE MAIL? No physical items are shipped. Please remember these are digital files only sent to your email address. If you have a special email you would like me to send your files to please make sure to leave a note to seller during checkout.
WHERE CAN I GET THEM PRINTED? You can choose to print your files at home or take them to a local printer like Staples or Walgreens. You can also have your prints done with an online printing service like Shutterfly or Mpix. One of my favorites is currently Shutterfly, I love the MATTE FINISH as it has a satin sheen to it that really makes the prints colors amazing and rich. They also offer great coupons daily, deliver right to your home and best of all if you don't like the print they guarantee their work.
HOW BIG CAN I PRINT? I always say it's not a problem to go up a size with your prints and not lose the sharpness. You may go bigger if you don't mind a bit of grain, this is a personal choice. I actually do not mind a bit of grain because it is abstract art and once it's set into the frame and hung on the wall it will look beautiful!
DO I OWN THE RIGHTS TO THE PRINTS I BUY? No, © Sky Whitman Fine Art All Rights Reserved, All rights reserved by artist. These prints are for your personal use only. Buyer is not purchasing the rights to the image. Any and all publishing and reproduction rights are reserved solely by the artist. This image is not to be re-distributed, copied, imitated, or misappropriated in any way. If you are in any way unsure of the legal rights retained by the artist following the sale of the work, or are purchasing this artwork with the intention of re-selling this work please be aware of the Visual Artists Rights Act available through the US Library of Congress and International Copyright Law.
Click here to - Return to the digital print collection!
~WHAT KIND OF MATERIALS DO YOU USE FOR YOUR ARTWORK?
"The one thing I cannot and will not ever do is compromise the quality of my paintings. The materials I use are truly some of the best available on the market today and allows me to produce Gallery/Museum quality works".
CANVAS - I hand stretch my large paintings using a thick, acid free, triple primed, 100% cotton canvas.
STRETCHER BARS - My stretcher bars are finger spliced, knot free, kiln dried solid pine bars that are VERY strong. The finger splicing method is the same wood design they use to build homes with.
PAINT & VARNISH - I also use some of the best acrylic paints with strong pigments and finally top my paintings with an oil based varnish which provides UV filtering and protects the art from environmental pollutants.
~CAN I VISIT YOUR STUDIO?
I am sorry to say that Sky Whitman studio is currently not open to the public. On occasion I can meet locally for pick ups or to have artwork viewed.
~I JUST PURCHASED ONE OF YOUR UNSTRETCHED PAINTINGS, CAN YOU STRETCH IT FOR ME?
YES! I am happy to stretch and ship your large scale painting for you, this is what I specialize in. :-)
I only charge my clients for the stretcher bars and shipping, there is no extra cost for me to stretch your painting for you.
Please CONTACT me for your price quote.
~HOW DO I KNOW MY PAINTING IS A BETHANY SKY WHITMAN ORIGINAL?
When you buy a painting here at Shop.SkyWhitmanFineArt.com you will be happy to know that you are dealing directly with the artist from start to finish.
CERTIFICATE OF AUTHENTICITY - Is always included on all original artworks and limited edition canvas prints.
If you have purchased a Sky Whitman painting from another site and believe your painting is a copy, please contact me right away with photos and any paper work included and I will authenticate the painting for you.
~HOW CAN I MEET THE ARTIST?
I am always very excited to meet my amazing collectors and I will list upcoming shows and events that I will be attending. Please join me on FaceBook or Instagram to stay up to date.
~I WANT TO JOIN YOUR MAILING LIST BUT I'M AFRAID OF GETTING TO MUCH JUNK MAIL!
NEVER! I would love for you to join my mailing list and I will give you two amazing reasons why you should!
First, I only send out a few emails a year and those emails include great VIP coupons and upcoming events that are exclusive and only available to clients and subscribers of my mailing list.
Second, Are you crazy? After reading the first reason do you really need a second? sheesh :-o
~100% POSITIVE FEEDBACK!
I feel so honored and truly blessed to be able to say after all of these years that I still maintain a 100% 5 star positive rating with my amazing clients. Please feel free to check out my REVIEWS and what my amazing clients have to say about my fast and friendly service, professional shipping and gallery quality paintings. Please check back as my reviews are updated regularly. Thank you :-)
~WHAT ARE BETHANY SKY WHITMAN'S "PRIVATE COLLECTION" PAINTINGS?
There are many reasons why some of Bethany Sky's pieces would be considered for her private collection. These paintings have special meaning to Sky in different ways. Only pieces in this collection would be chosen for her next art book, showcased in a gallery, magazine or special online art publications. Sky Whitman in known to be the originator of her "Chaotic Calm", "Urban Dwelling" and "Diepte Kleur" style paintings. Some of the paintings you might find in her private collection may have been the start of a whole new design of artwork for Sky.
To my clients, please know that your privacy means everything to me.
I will post your reviews and kind emails on my website using an initial or first name only.
I am also very grateful for any and all photos you have sent me of my artworks hanging in their new homes.
I will always ask your permission to share your photos as well.